Moodle FAQ

This is a Moodle FAQ, aimed at answering the most popular and often asked questions.

Moodle FAQ


Important note regarding copyright material:

We wish that we could use Moodle to distribute copyrighted texts electronically, but due to copyright laws we are prevented from doing so. Therefore, ECPR takes no responsibility for the content of material uploaded onto Moodle for the Methods School event and remains the sole responsibility of the uploader of this information.  No copyright material or literature will be photocopied or reproduced by ECPR or Host University.


Why do we use Moodle?

Moodle is an Open Source Course Management System (CMS), also known as a Learning Management System (LMS) or a Virtual Learning Environment (VLE). Moodle is installed on our Webserver, meaning we have full control over everything about it, and more importantly, the content put on it. Meaning that your Copyright isn't affected. Moodle is widely used and supported:

  • 84,468 Registered Sites
  • 237 Countries
  • 7,607,938 Courses
  • 71,782,024 Users
  • 1,293,702 Teachers


I can’t login!

First of all, check that you are typing your username and password correctly. Check that caps lock is off, and that there are no spaces after the username. Remember that passwords are a minimum of 8 characters long, and will contain a lowercase and number character at a minimum.


I still can’t login!

If you are sure your password and username is correct, but you still can’t login, try using a different browser, for example Chrome or Mozilla Firefox.


I STILL can’t login!

Ask for a password reset or username confirmation here (there is a guide here), this will be sent to the email address registered to your account.


I’ve forgotten my username/password! How can I get it back?

If you still know the email address used, you can request a username, followed by a password recent by using the ‘Forgotten username or password’ page.


I haven't recevied my login details, when will I get them?

It is important to remember that the earlier you register and pay, the earlier you get access to Moodle. Accounts are generated and added to Moodle at the following times before the start of the school and only if you have paid:

  1. 1 Month
  2. 2 Weeks
  3. 1 Week
  4. 3 Days
  5. 1 Day

Therefore it is important to pay as soon as possible if you want early access!

If you are certain you should have an account, check your junk email inbox or spam area to check if the email has been flagged as spam. If you cannot find any email detailing your login, please email


Moodle says I need cookies enabled for me to login, how do I enable them?

Please see the guide here for more help:

Mozilla Firefox

Internet Explorer




How do I view other participants on my course?

  1. Make sure you are logged in.
  2. Scroll down to the 'Navigation' block on the right hand side of the page.
  3. Expand the 'My Courses' area followed by the Course you want to see the participants for.
  4. Click on the 'Participants' link.
  5. You will be shown a list of participants for that course and a number of ways to filter them.


Why does Moodle need cookies?

Moodle uses cookies to keep track of your session. This is needed for you to use the website effectively. Moodle also stores a cookie on your computer which makes logins easier to your computer should you chose the 'Remember Username' option. If you do not want Moodle to remember your username (for example if you're on a public computer) then make sure the option is Unticked.


Will Moodle work with my iPad?

You can browse Moodle with your iPad, but you WILL NOT BE ABLE TO UPLOAD DOCUMENTS. Please also remember that the website looks different on a mobile browser.


I can't upload documents!

Sometimes Javascript fails to work, thereby stopping you from uploading documents. This is particularly common in Internet Explorer. The easiest way to get around this, is to use a different browser like Mozilla Firefox or Chrome. Or you can see this guide: to enable JavaScript in your browser.


How can I change my password?

You can change your password by clicking on ‘Settings’ and within the ‘My Profile Settings’ there’s a ‘Change Password’ link. ‘Settings’ is located bottom right or top left of the page if docked.


I have no idea how to use Moodle, what help is there?

There is a guide in the format of a book on the right hand side of the page, which has a number of chapters on common things to do, such as submitting assignments and checking your course.


What other things can be found in the guide?

The guide contains information on the following things:


I’m an instructor, what help is there for me?

Instructors have access to a demonstration course, which has a guide dedicated to instructors on it. If you are logged in and an instructor, you can click this link to get to the Instructor guide.


What do I use to login with at the school?

Upon registration at the school, be it the Summer or Winter school, you will receive a piece of paper with login information for the computers and wireless network. These logins are seperate to Moodle, and will not work with it, and vice versa.


Can I access the course materials after the school has finished?

The course materials will be available for all students for a month after the school has finished. After that they will be removed from student access.


I'm doing a software course, what is provided for me at the school?

The school will provide you with a computer installed with all of the releveant software for lab sessions and a login for the wireless network. However you will still need your own computer to download course materials from Moodle.


Who can I contact for help?

Please email for help if you have tried all of the steps in the guide and this FAQ. We will try to help you as soon as possible, but please note that if you request help between Friday evening and Sunday afternoon, you will not receive a reply until Monday at the earliest.

If you have a problem with your registered course, please email Denise Chapman:

Alternatively you can post on the help forum. This requires you to be logged in however, so if you have tried the steps listed in this FAQ and still can't login, then use the email to get further help.


You can download the PDF of this FAQ here or the Word document here.

Last modified: Wednesday, 31 July 2013, 12:26 PM